Aug 20, 2026
Earl Jackson, 48, reflected back on his work. The veterans he’s helped. The stories he’s heard. Plenty of clients came to mind for the VFW Accredited Service Officer. But one stood out.
“I was helping a transitioning member overseas who thought he’d waited too long to start his claim,” Jackson said. “Months after we submitted it, he reached out. He received a favorable rating and said it gave his family peace of mind during a difficult time. Moments like that remind me why this work matters.”
Once you get to know more about Jackson, who served in the Marine Corps for 21 years, it’s easy to understand why this experience stuck with him.
“My family — my partner, Sonia, and my five children — is one of the driving forces behind my service to others,” he explained.
The well-being of his fellow veterans and service members also drives Jackson. It always has.
“I began helping veterans shortly before retiring from active duty and became more involved over time as fellow service members reached out for guidance,” he said. “I saw too many people struggle with the complexity of the VA system.”
Jackson realized what was largely missing: someone willing to take the time to listen, explain and advocate for veterans. He wanted to "ensure they were treated fairly."
Working in Okinawa, Japan, Jackson is honored to fill that role for veterans and military families throughout the Pacific region.
“There’s nothing more rewarding than seeing a veteran finally receive a favorable decision after years of frustration, helping a service member complete a benefits delivery at discharge claim before separation or knowing that families will have stability, access to health care and financial relief because of the work we do,” Jackson said.
“Those outcomes make the effort worthwhile.”
Every day is different, explained Jackson, because every client’s story and claim is unique. Despite the challenges, he cherishes the role.
“At the heart of it, the work comes down to personal connection, trust and advocacy,” Jackson said. “It gives me a continued sense of purpose. Even after retiring from the Marines, I’m still serving others.”
Learn more about the VFW's National Veterans Service (NVS) program.